1. PARTIES:
This Distance (Ticket) Sales/Service Agreement (“Agreement”) has been concluded between Argos İletişim Hizmetleri Reklamcılık ve Tic. A.Ş. (“Seller”) (Zorlu Center, Levazım Mah., Vadi Cad., No:2, Teras Evler, Apt. 30/31, 34340 Beşiktaş / ISTANBUL) and the “Buyer” (User) who purchases the ticket.
The Seller refers to the intermediary service provider for the Event organized by the Organizer.
The Buyer (User) refers to the person who purchases the event ticket via the website www.sporbilet.com.
Event refers to cultural and sporting activities organized by the Organizer for entertainment and recreational purposes.
Organizer(s) refers to the natural or legal person organizing the Event.
The Seller and the Buyer shall collectively be referred to as the “Parties.”
By approving this Agreement, the Buyer declares and acknowledges that they have carefully reviewed the “Preliminary Information Form, FAQ, Privacy and Security Policy, User Agreement, Terms of Use, Personal Data Protection Law (KVKK), and Explicit Consent Text” available on www.sporbilet.com. These documents constitute an integral part of this Agreement. The Buyer may not later claim that they did not review such documents or that the Seller failed to provide the necessary information or disclosures.
2. SUBJECT OF THE AGREEMENT:
The subject of this Agreement is to determine the rights and obligations of the Parties in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding ticket sales to the Buyer through www.sporbilet.com for Events organized by the Organizer(s).
3. RIGHTS AND OBLIGATIONS OF THE PARTIES:
3.1.
Tickets for Events organized by the Organizer(s) shall be offered for sale via www.sporbilet.com. Detailed information about the Event (venue, date, time, etc.), ticket price, and any additional costs shall be specified and sent to the Buyer’s electronic address.
The approved Agreement shall be stored electronically for 1 (one) year from the date of approval. The Buyer agrees and undertakes that their personal data will also be stored for the same period.
Commercial communications such as advertising and marketing may be sent to the Buyer’s electronic address within the scope of applicable legislation.
The Seller may collect and process the Buyer’s personal data in compliance with applicable legislation and only to the extent necessary for the performance of this Agreement.
Pursuant to Article 11 of the Personal Data Protection Law No. 6698, the Buyer may request information regarding whether their personal data is processed, correction, deletion, or removal within legal limits.
The Buyer consents to the collection, processing, and, where legally required, sharing of their personal data with official authorities.
Personal data shall not be shared with third parties other than the Organizer(s) without the Buyer’s consent.
3.2.
By approving this Agreement, the Buyer declares that they have reviewed and accepted all preliminary information regarding the characteristics of the ticket (event date, venue, price, payment, electronic delivery, etc.).
If the Buyer provides an electronic mail account other than their own, any responsibility arising from sending the ticket and related information to such account shall belong to the Buyer.
3.3. All information entered by the Buyer on the website during the ticketing process shall be deemed accurate by the Seller, and transactions shall be carried out accordingly. The Buyer shall be responsible for any inaccuracies.
The Buyer declares and undertakes that the ticket is purchased for personal use and not for commercial purposes, that they will personally use the ticket, and that they will not transfer or resell it to third parties. Otherwise, the Organizer reserves the right to cancel the ticket and refuse entry to or remove the ticket holder from the Event venue.
3.4. In the event of cancellation or postponement of the Event for any reason, the Seller, being only an intermediary service provider, shall not be liable for compensation, refund, or any claims (material or moral damages) from the Buyer. The Buyer’s sole and direct counterpart shall be the Organizer(s).
The same applies in cases where the Buyer cannot attend the Event or suffers damage due to negligence or fault attributable to the Organizer(s). The Seller shall bear no responsibility in such cases.
If the Organizer(s) notify the Seller and decide to refund ticket prices due to cancellation or postponement, the Seller shall only be responsible for the ticket price printed on the ticket and no additional compensation may be claimed.
The Organizer(s) have sole authority regarding ticket pricing, maximum ticket sales per person, rules and prohibitions, use of cameras and recording devices, obtaining permits from authorities, and ensuring security. There is no agency or employer-employee relationship between the Seller and the Organizer(s). The Buyer is obliged to comply with the rules set by official authorities or venue officials.
Failure to comply with such rules may result in refusal of entry or removal from the venue, and the Buyer shall have no claim against the Seller or Organizer(s).
3.5. Pursuant to Article 15 of the Regulation on Distance Contracts, the Buyer does not have the right of withdrawal for contracts related to accommodation, transportation of goods, car rental, catering, or leisure activities that must be performed on a specific date or period.
3.6. The Buyer is solely responsible for the security of the credit card used for payment and for preventing its use by third parties. The Buyer is responsible for lost or damaged tickets, and no refund shall be made in such cases.
3.7.
Except for additional costs that cannot be calculated in advance, the Seller may not charge any additional fees. If such additional costs exist, they shall be clearly stated on the website prior to ticket purchase.
For example, tickets shall be sent electronically; however, if physical delivery is requested, courier fees shall be charged separately.
3.8. The Seller may unilaterally amend this Agreement by publishing changes on the website. However, amendments that adversely affect the Buyer’s rights (except where legally required) shall not apply to tickets already sold.
3.9. The Seller shall not be liable for failure or delay in performance due to force majeure events such as natural disasters, war, adverse weather conditions, pandemics, strikes, administrative prohibitions, or electronic system failures not attributable to the Seller. In such cases, no compensation or claims may be made against the Seller. Force majeure shall be interpreted as unavoidable events beyond the control of the Parties despite due diligence.
4. GENERAL PROVISIONS:
4.1. If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain valid.
4.2. Disputes arising from this Agreement shall be submitted to the Consumer Arbitration Committee within monetary limits and, pursuant to Article 73/A of Law No. 6502, to mediation before filing a lawsuit. Consumer lawsuits may also be filed at the Consumer Court located at the Buyer’s place of residence.
Argos İletişim Hizmetleri Reklamcılık ve Tic. A.Ş.
(Zorlu Center, Levazım Mah., Vadi Cad., No:2, Teras Evler, Apt. 30/31, 34340 Beşiktaş / ISTANBUL)
MERSIS No: 0074006741400014
Tax Office: Beşiktaş Tax Office – 0740067414
Contact Address: Zorlu Center Levazım Mh. Koru Sk. No:2 Teras Evler Apt. 30/31, 34340 Beşiktaş / ISTANBUL
Contact: sporbilet.com/tr/iletisim
Last Updated: 29 December 2025